Please report any damaged/ incorrect/ missing item within three (3) calendar days upon receiving the parcel by giving us a call at +603-6816 9333 or emailing us at firstname.lastname@example.org / CMB_2015@yahoo.com with following details:
- Company Name (if any):
- Order Number:
- Date of receiving parcel:
- Contact Number:
- Item (s) Code/ Colour/ Price:
- Reason/ Request:
- Attachment: (Photo of defective goods, only attach for damaged merchandise return)
Note: Any late response will not be entertained.
Please allow 1-2 working days for us to process your request. Once we process your request, we will issue you a Return Authorization Number, which must be clearly marked on the outside of the packaging box.
All returned product must be returned in the original packaging, including all items originally packaged with the product (documentation, user’s manual, accessories etc.). Products must be well packed in order to protect against loss or damage.
Returned product must be shipped to our Warehouse at:
Yuan Fung Enterprise (Selangor) SDN. BHD.
Attn: Returns (Return Authorization Number: XXXXX)
No. 2A, Jalan SBC 10,
Taman Sri Batu Caves,
68100 Batu Caves,
You will pay for the return shipping fees first and if the product returned is deemed significantly damaged, the return and replacement shipping fees will be borne by us, so keep your receipts.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the buyer until received by Yuan Fung Enterprise (Selangor) SDN. BHD/ CMB Enterprise SDN. BHD.
When shipping product back to us, please forward us a copy and retain a copy of the tracking number from the shipping carrier (if any) for your records, so that all parties can track the shipment. Email tracking information to us at email@example.com / CMB_2015@yahoo.com . Product returned more than ten (10) calendar days from the received date will not be refunded or returned to you. We recommend that you insure the shipment against loss or damage.
Once the returned product reaches our premises, it takes 2-3 working days for us to inspect your returned product and review all the details. We will send you an email or give you a call to notify the outcome of your return request and arrange a refund/ exchange (if applicable).
Generally it takes three (3) to five (5) business days for the money to reach your account.
If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you. You will be asked to pay for the return shipping fee before we can ship back to you. If you are not willing to pay for the return shipping fee, items would be hold on our side.
Yuan Fung Enterprise (Selangor) SDN. BHD. and CMB Enterprise SDN. BHD. reserve full right to reject any returned goods not meeting the stipulated Stock Return Policy. We strictly require our customer to email us for return shipment before sending the product back to us, otherwise return shipment will not be entertained.