Bank account details can be found at Payment Options page.
Item will reach you within 2 – 3 working days (metropolitan areas) or 5 – 8 working days (outside metro areas) upon delivery.
Item will reach you within 4 – 5 working days (via air cargo) or in average 14 working days (via sea shipment, with delivery time being longer during peak seasons) upon delivery.
The actual shipping time to destination countries is based on the shipping method in your order.
For existing stock which is available in our store, an immediate collection can be made by customer from Monday to Saturday, within our business hours. Please give us a call (+603-6186 9333) to arrange for the pickup time.
If you have not paid for your order yet, you may contact us to cancel your order.
If you have already paid for an order and want to cancel it, kindly contact us at your soonest convenience. Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. Please note that whether we provide you a refund/ partial refund is at our management discretion.
If the parcel has already been dispatched, we regret that we are not able to cancel or change the order.
All our merchandise is scrupulously checked prior to shipment to ensure it arrives at your address free of defects. Colour or quality may differ slightly due to monitor settings and lighting of the photography. Hence, we DO NOT accept return/ refund/ exchange if the product received differs slightly with the picture shown and online description in terms of colour, pattern, measurement, other minor aspects.
However, should you find any item to be materially defective, not as described or doesn’t do what it’s supposed to, the faulty item must be returned to us in the same condition as it was sent within ten (10) calendar days after receiving the item. You will be entitled for a refund.
We will exchange your product in cases where the product delivered does not match the item ordered, provided that the incorrect item is returned to us in the same condition as it was sent within ten (10) calendar days after receiving the item. Please note that all returned item must be unused/ unworn with all its labels, tags and original packaging.
If we happen to dispatch less than what you ordered, we will provide you a product replacement with free shipping.
*Damaged goods due to client negligence will not be accepted for refund.
We will refund to the same account that you used to make payment, via interbank money transfer.
You can choose either cash refund (self-collection at our warehouse) or interbank money transfer.