Order Inquiry
1. How do I find out product availabilities and make order?

  • Get your accurate stock availabilities and make order by calling us from 9am to 5.30pm on weekdays or 8.30am to 1pm on Saturday. Alternatively, you can email us at yfe1998@gmail.com / CMB_2015@yahoo.com or fill in the enquiry form.
  • We will make confirmation of the stock availabilities in terms of price, quantity, colour and size.

2. I am looking for a particular product. How do I find out if your company stocks such product?

  • If you are unable to find the type of product you are looking for on our website, we strongly encourage you to email us or give us a call to source for the product. This is because we constantly update our product range, and not all products available are listed on the website.

3. Can I receive more discount if I purchase in bulk?

  • Yes, you can enjoy more discount if you purchase in bulk. Kindly contact us for the best price quotation we can offer.

4. Do you accept international order?

  • Yes, we ship worldwide. However, we practise FOB (Free On Board) whereby the buyer bears the cost of transportation, insurance, unloading and duties from the arrival port to the final destination.
  • We can ship your items using either sea shipment or air cargo, and you are responsible to pay all the shipping charges.
  • Please contact us to place the order.

Payment Inquiry
1. What are your payment options?

  • We will prepare invoice upon confirmation. Our accepted payment methods are as follows:
    1. Internet Bank Transfer
    2. Direct Deposit (At bank counter or ATM)
    3. Cash and Carry (Pickup is strictly available at our warehouse located at Batu Caves only)

Bank account details can be found at Payment Options page.

2. Do I need to provide evidence after making payment?

  • Yes, you need to email us your payment details according to the format below. However, if you do a direct deposit (ATM Machine), a photo of the receipt is needed and email to yfe1998@gmail.com / CMB_2015@yahoo.com

Payment Details


(Your email address)
Order ID:
Bank Name:
(What is the bank that you use to transfer us the money)
(Date of money deposited or transferred)
Payment Evidence:
(Reference number or scan/ photo of physical copy slip)
Shipping & Handling
1. What shipping methods are available for order from Malaysia?

  • In order to sustain our prompt and affordable delivery, we are using multiple trusted and reliable courier services, depending on the delivery destination. A list of local logistics agency with respect to the delivery destination can be found at Shipping & Handling.
  • You are also welcomed to pick up your items at our warehouse located at Batu Caves.

2. How much is the shipping fee?

  • The exact shipping rate varies based on the item weight and the destination therefore we will calculate and advise you the shipping fee once you have confirmed your order with us.

3. When will my item be shipped?

  • All orders will be sent out on the next working day once the payment is cleared.

4. When will I receive my item after payment is made?
West Malaysia

Item will reach you within 2 – 3 working days (metropolitan areas) or 5 – 8 working days (outside metro areas) upon delivery.

East Malaysia

Item will reach you within 4 – 5 working days (via air cargo) or in average 14 working days (via sea shipment, with delivery time being longer during peak seasons) upon delivery.


The actual shipping time to destination countries is based on the shipping method in your order.

Self Pickup

For existing stock which is available in our store, an immediate collection can be made by customer from Monday to Saturday, within our business hours. Please give us a call (+603-6186 9333) to arrange for the pickup time.

5. If Custom duties are incurred, who is responsible for them?

  • It is always the buyer’s responsibility to clear customs and pay the relevant Customs duties. Our companies do not add taxes, customs fees (excise and duty), or any other hidden charges.

6. If my items are detained by Customs or cannot be cleared through Customs, who is responsible for clearance of the items?

  • If the items are detained or seized by Customs, the buyer is responsible for clearance of the items.

1. How can I cancel my order, before and after payment?
Cancellation before payment:

If you have not paid for your order yet, you may contact us to cancel your order.

Withdrawing an order after payment:

If you have already paid for an order and want to cancel it, kindly contact us at your soonest convenience. Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. Please note that whether we provide you a refund/ partial refund is at our management discretion.

If the parcel has already been dispatched, we regret that we are not able to cancel or change the order.

2. Can I return my purchased item to your warehouse?

  • As our stocks are moving very quickly, our goods sold are final and are not refundable, returnable or exchangeable in cases other than quality issues, incorrect items being dispatched or missing items.

3. Do you offer exchange or refund if the item received is defective or incorrect?
Faulty Products

All our merchandise is scrupulously checked prior to shipment to ensure it arrives at your address free of defects. Colour or quality may differ slightly due to monitor settings and lighting of the photography. Hence, we DO NOT accept return/ refund/ exchange if the product received differs slightly with the picture shown and online description in terms of colour, pattern, measurement, other minor aspects.


However, should you find any item to be materially defective, not as described or doesn’t do what it’s supposed to, the faulty item must be returned to us in the same condition as it was sent within ten (10) calendar days after receiving the item. You will be entitled for a refund.

Incorrect Items

We will exchange your product in cases where the product delivered does not match the item ordered, provided that the incorrect item is returned to us in the same condition as it was sent within ten (10) calendar days after receiving the item. Please note that all returned item must be unused/ unworn with all its labels, tags and original packaging.

Missing Item

If we happen to dispatch less than what you ordered, we will provide you a product replacement with free shipping.

*Damaged goods due to client negligence will not be accepted for refund.

4. What if the product I am looking to exchange is out of stock or discontinued?

  • You will be entitled for a refund or an exchange to other available item of equal value or lesser value (for higher value item a top up is required).

5. Are shipping costs refundable if the item received is defective or incorrect?

  • We will pay for shipping ONLY if the product returned is due to an error in processing or shipping, or the product is defective.
  • Shipping and handling charges are non-refundable.

6. How should I return the faulty products to you?

7. How will I be refunded?
Customer paid by interbank money transfer:

We will refund to the same account that you used to make payment, via interbank money transfer.

Customers paid by cash:

You can choose either cash refund (self-collection at our warehouse) or interbank money transfer.